Returns
Purchased goods could be returned within the 14 days of the delivery date. All products must be returned in their original condition, without any signs of use. Please return the goods to us clean, unworn and including all parts. Please send the sneakers doubleboxed, i.e. pack the box with the sneakers in a cardboard box to prevent damage to the original sneaker box during shipping.
Money for returned goods will be paid into your bank account within 14 days of the delivery date to our warehouse. During this time will be your return processed and returned goods inspected. Orders can of course also be returned in store, however the money will be always returned to your bank account.
Send the item(s) back to us, using the shipping agency of your choice indicating the order number on the outside of the package. The shipping costs are the responsibility of the customer. All return shipments have to be send in carton box to prevent any damages to original shoe box during transport. Of course you may use the same carton box in which your order arrived. Send your return shipment to the address:
Altair consulting s.r.o.
Černá v Pošumaví 40
382 23 Černá v Pošumaví
The Czech Republic
All return shipments must contain Return or Claim form. Choose correct form and insert it into the package, please.
Return and Claim Forms
Need to return an order or make a claim? Choose the right form to find all the information you need.
RETURN OF GOODS
- wrong size/cut
- not to my liking
- other reason
COMPLAINT
- manufacturing defects
- the goods arrived damaged
- the goods arrived different from the order
- the wrong size is not a reason for a claim, in this case it is necessary to use the withdrawal form
If you have any questions, please contact us at [email protected]
